Lebara Australia Pty Limited (ABN 76 096 304 620) (referred to as “Lebara”, “we” or “us”) takes the protection of your privacy very seriously.
Depending on the products and services you wish to use, we need to collect certain personal information from you. This may include your name, date of birth, address, telephone number, e-mail address, credit card details, your bank account details, driver’s licence or passport number. We may also collect information about the websites you visit, online searches you conduct, as well as details of your use or proposed use of our products or services.
We will not collect sensitive information about you.
You are not required to provide us with your personal information, however, if you choose not to do so, we may not be able to provide you with a product or service that you have requested.
Lebara may collect personal information in a range of ways, including:
Lebara may collect, use, store and disclose your personal information and other usage of our products or services for a number of reasons, including (without limitation):
We may also use and disclose your personal information to third parties who work with us in our business (located in Australia or overseas), including to help facilitate or provide you with products and services or for the purposes described above.
We may also use and disclose your personal information to send direct marketing to you from us and/or from third parties including, without limitation, third parties who work with us to help provide, promote or improve the products and services we offer.
The direct marketing may relate to the products and services that we provide or the special offers or promotions which we or any of our third party service providers, business partners or affiliates may offer to you.
You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication or by calling Customer Care on 126 122 or from your Lebara mobile or 1300 126 122 from any other phone.
We use Google Analytics to record information about the types and numbers of visitors to the Lebara website and remarketing with Google Analytics to advertise online.
Lebara and third parties, i.e. Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as DoubleClick cookie) to inform, optimise and serve ads based on someone’s previous visits to the Lebara website.
Refer to Google Preferences Manager on the Google website for information on how to opt out of display advertising.
We will take reasonable measures to ensure that your personal information is protected from unauthorised use, access, modification and disclosure, including destroying or de-identifying personal information when it is no longer needed.
Lebara uses a combination of computer storage facilities, paper-based files and other records to process, manage and store personal information. In circumstances where we use third parties to do this on our behalf, we require those third parties to comply with strict requirements about the use and protection of your personal information.
We take reasonable steps to make sure the overseas recipients of your personal information do not breach the privacy obligations relating to it.
If permitted by law, Lebara will provide you with access to your personal information upon request. If at any time, you wish to have your personal information altered in any way, please contact us via email at firstname.lastname@example.org or by calling our Customer Care Helpline. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
You must provide Lebara with any change in your residential address and billing details provided to Lebara within 14 days of any change by calling our Customer Care Helpline, or emailing us at email@example.com
PO BOX 1113, North Sydney, NSW 2060.
A response will be provided within 14 working days of receiving a complaint.
If you believe that we have not dealt with your concerns, you may lodge a complaint with the Australian Privacy Commissioner.
Australian Privacy Commissioner: GPO Box 5218 Sydney, NSW, 2001 or firstname.lastname@example.org