Some customers experienced intermittent issues with our network on Thursday 18 June. The issue has been resolved and all services have been restored. We apologise for the inconvenience and thank customers for their patience.

Some customers experienced mobile network issues this morning. Most services are now restored, with the rest coming back online.
If you’re still affected, try restarting your device.

Terms & Conditions

Authorised Representative

An authorised representative is a person customers can appoint to act on their behalf. If customers choose to appoint an Authorised Representative customers will need to contact our call centre. Our opening hours are 8am to 8pm Monday to Friday (Sydney time) and 9am to 6pm on Weekends and Public Holidays.

Please dial 126 122 if you are calling from your Lebara Mobile. If you are calling from any other fixed line or mobile in Australia please dial 1300 126 122

Customers will be required to:

Pass an identity check by having their Lebara Account identity confirmed with their Lebara pin number and date of birth
Provide verbal or written approval with the Authorised Representative’s full name and permission to act on their behalf