LEBARA PREPAID MOBILE SERVICES STANDARD FORM OF AGREEMENT
LEBARA STANDARD PLAN SERVICES DESCRIPTION
1.1 This document describes the Services provided for the Lebara Standard Plan (“Services”) and forms part of the Lebara Prepaid Mobile Services Standard Form of Agreement (“Agreement” or “Standard Form of Agreement”)).
1.2 The Lebara Standard Plan services (the “Services”) are available to individual customers who use their mobile phone for personal or business use only.]
1.3 Unless specifically defined in this document, words, terms or expressions in this document shall have the meaning set out in clause 21 of the Standard Form of Agreement – General Terms (“General Terms”), the latest version of which can be found on the Website.
1.4 The latest version of this document can be found on the Website.
2 The Services
2.1 Services Description – Lebara Standard Plan
2.1.1 This Service Description applies if you have selected the Lebara Standard Plan. The Services are available to new and existing Lebara customers and allows You to:
Please see clause 2.3 of the General Terms for additional services/features offered by Lebara as part of the Services.
2.1.2 The Services can be used to make voice calls from Your mobile phone to:
2.1.3 The Services can be used to access other services, including, but not limited, to SMS and MMS.
2.1.4 The following restrictions apply to the use of the Services:
2.1.5 The Services cannot be used to call:
2.1.6 Please see clause 10.3 of the General Terms for information on the service rates and charges for the Lebara Standard Plan.
2.2 How the Services are Supplied
2.2.1 The Services are supplied in the following way:
2.2.2 Lebara may change a Supplier used in the supply of the Services, its products or its charges from time to time. We will provide You with reasonable notice where these changes are adverse to You.
2.3 Term, renewal and expiry
2.3.1 The Services hall continue to be supplied for 90 days (“Initial Period”) following Your Activation or last Recharge of the Services provided that You have sufficient Call Credit except in the event that the Agreement is terminated earlier in accordance with clause 3. During the Initial Period, no restrictions will apply to Your use of the Services, except as provided in the Agreement.
2.3.2 Where You Recharge the Services during the Initial Period, the Initial Period will restart and the Services shall be continued to be supplied to You for a period of 90 days from the last Recharge subject to the terms and conditions of the Agreement. In addition, You will retain any unused Call Credits pertaining to the relevant Services.
2.3.3 Following the Initial Period, you will be provided with a 10 day “Grace Period” during which You are able to receive but not make or send calls, SMS and MMS, however You are able to make Emergency calls and calls to the Lebara Customer Care Helpline from Your Lebara Mobile (126 122). If You Recharge during the Grace Period any unused Call Credits pertaining to the relevant Services will be retained by You. On such Recharge, the Grace Period will end and the Initial Period will restart. If You do not Recharge during the Grace Period, You will forfeit any remaining Call Credits pertaining to the relevant Services.
2.3.4 Where no Recharge occurs during the Initial Period and the Grace Period, then for the next 10 days after the end of the Grace Period (“Dormant Period”) You are able to receive but not make or send calls, SMS and MMS, however You are able to make Emergency calls and calls to the Lebara Customer Care Helpline from Your Lebara Mobile (126 122). You will forfeit any remaining Call Credits pertaining to the relevant Services. During the whole of the Dormant Period, You are able to Recharge after which date the Dormant Period will end and the Initial Period will restart.
2.3.5 Where no Recharge occurs during the Initial Period, Grace Period or Dormant Period, then for the next 10 days after the end of the Dormant Period (“Suspended Period”) You will not be able to use any of the Services, including receiving, making or sending calls, SMS and MMS, however You are able to make Emergency calls and calls to the Lebara Customer Care Helpline from Your Lebara Mobile (126 122). You are able to Recharge during the Suspended Period after which date the Suspended Period will end and the Initial Period will restart.
2.3.6 If You do not Recharge before the end of the Suspended Period, the Services will be terminated at the end of the Suspended Period. You will also lose Your MSN and Lebara will be unable to return it to You.
2.3.7 To make outgoing calls or use additional services, Lebara requires that the Call Credit be sufficient to cover the charges for the type of call service You are attempting to use or make. If it is insufficient, You will be unable to make the outgoing call or use the additional service.
2.3.8 Lebara will not connect a call if Your Call Credit is insufficient to meet the minimum charges applicable for the type of call You are trying to make.
2.3.9 We may terminate a call without notice if Your Call Credits fall below $0 during a call. For example, if Your Call Credits are exhausted during the course of a call, the call will automatically terminate without further warning.
2.3.10 Call Credits need to be added (via Recharges) when You do not have the minimum Call Credits to make a call.
2.3.11 Call Credits which are added to Your account via Recharges need to be activated. You may do this by:
2.3.12 If You have pre-registered Your credit card details You can also Recharge with $10 or more by accessing the menu of a mobile phone compatible with the Services. You can do this by selecting “Account” from the menu, then “Payment” and then “Credit” and then following the instructions.
2.3.13 For the avoidance of doubt, Call Credits are not redeemable for cash.