Save with Auto Recharge

Take the hassle out of recharging and get 10% off every month when you set up Auto recharge. Offer available on recharges on all 30 day plans (excl. $14.90 Plan) prior to 26.03.24 (unless extended).

Double data offer

Score double data for your first 30 days when you purchase selected Lebara plans. Offer ends 26.03.24 (unless extended). Our plans come with up to 200GB data banking so you can roll over your unused data each month! T&C apply.

 

Why choose Lebara?

eSIM enabled

All Lebara plans can be used with an eSIM. Find out more.

Save with Auto Recharge

Save 10% on Small 30 Day and above Prepaid Recharges when you opt-in to Auto Recharge. T&C apply.

BYO number

It’s easy to transfer your number from your current provider to Lebara.

Bank your data

Bank up to 200GB unused data to use while your Lebara service is active. T&C apply. Find out more

Recharge Your Prepaid Plan

If you’re an existing Lebara customer, recharging your prepaid service is easy. Just visit our Recharge Prepaid Service page with your mobile number ready.

If you’re a new Lebara customer, you can activate your prepaid service by visiting our Activate Prepaid Service page, and following the prompts.

How Prepaid Plans Work With Lebara?

1

Select your prepaid plan

Lebara offers a range of flexible plans, with no lock-in contracts. Simply choose a prepaid plan to suit your usage, preferences and lifestyle.

2

Get your SIM

You can order your SIM online and have it delivered either express—or as standard delivery. Or, you can pick up a SIM from Lebara’s partner outlets, which include Woolworths, Coles, Big W and selected retail stores, giving you plenty of choice of where to buy your SIM.

3

Activate your plan

To activate your prepaid plan, click the link and follow the prompts! You’ll be asked whether you’d like to keep your existing number or receive a new one.

4

Download the Lebara app

With the Lebara app, you can effortlessly activate your SIM,  manage your account and recharge with the click of a button. Download the Lebara app to access everything you need, all at your fingertips.

1

Select your prepaid plan

Lebara offers a range of flexible plans, with no lock-in contracts. Simply choose a prepaid plan to suit your usage, preferences and lifestyle.

2

You can order your SIM online and have it delivered either express—or as standard delivery. Or, you can pick up a SIM from Lebara’s partner outlets, which include Woolworths, Coles, Big W and selected retail stores, giving you plenty of choice of where to buy your SIM.

3

To activate your prepaid plan, click the link and follow the prompts! You’ll be asked whether you’d like to keep your existing number or receive a new one.

4

With the Lebara app, you can effortlessly activate your SIM,  manage your account and recharge with the click of a button. Download the Lebara app to access everything you need, all at your fingertips.

SIM Plans

Prepaid Plan FAQs

Got questions about our prepaid plans? From SIMs and plan specifics to recharging, banking data and more, we answer some of your frequently asked questions.

If you don’t find what you need here, contact our customer service team on 1300 126 122.

What’s the Best Prepaid Plan for Me?

Lebara offers a range of value packed mobile prepaid plans, made to suit a variety of needs and lifestyles—and they’re effortless for you to manage. To select the right plan for you, there are a few factors you can consider:

  1. What is your budget? Lebara offers plans starting from just $14.90 for 30 days —all the way up to our larger plans with more inclusions.
  2. How much data do you use? For many of us, our data usage needs have changed in the past couple of years. Before choosing a Lebara plan, consider how much time you spend on email and web browsing: or maybe you need more data for gaming and streaming at an affordable rate.
  3. Do you need to make international calls? Lebara offers international calls on all prepaid plans.

Browse Lebara’s prepaid plans and find the right option for you and your requirements.

Activating your prepaid plan is easy! Do it:

When you activate your plan online, enter your Lebara number and the last four digits of the ICCID number printed on your Lebara SIM starter pack. Remember to tick ‘PORT IN’ if you’d like to port your existing phone number.

From there, follow the prompts. Whether online, by phone or in store, you’ll need to provide your name, Australian residential address, email address and valid identification. Valid forms of ID include one of the following:

  • Driver’s licence
  • Medicare card
  • Australian passport (or other international passport if you’re not an Australian resident)
  • Immigration card.

Your SIM should now be active. If you require further assistance, feel free to call our customer service team on 1300 126 122.

There are a number of ways to recharge your prepaid plan:

  • If you have downloaded the Lebara App, recharging your prepaid plan takes only seconds. You can top up your credit, plan, and roaming and choose optional add-ons. To recharge, tap on the ‘Recharge’ tab on the main menu, choose your plan and check out. Or click ‘Express Recharge’ if you just want to recharge your existing plan.
  • If you want to recharge online, visit www.lebara.com.au/recharge and top up your plan using your debit or credit card.
  • If you have a recharge voucher, you can use it to top up your plan. Purchase vouchers at more than 10,000 outlets across Australia, including Coles, Woolworths, Australia Post and Big W.

Recharge your plan from anywhere in the world; just log in to your MyLebara account and use your debit or credit card.

Yes! With Lebara prepaid plans, you can bring your own (BYO) phone number or choose a new one.

Porting your existing number to your Lebara SIM card is easy. Once you get your SIM, visit lebara.com.au/activate and tick ‘PORT IN’ when prompted.

You’ll receive a verification PIN by SMS on your existing mobile service to which you must reply using the same PIN. Ensure your service is active and has enough credit to reply to this verification SMS.

If you need assistance, call customer service on 1300 126 122.

Note that porting may take four to eight working hours.

For important information on your plan, check out the critical information summary on your SIM’s page:

For general support i.e. how to download the Lebara app, our online support page provides a wealth of information about your Lebara prepaid plans.

Here, you’ll find articles that answer questions across a range of categories relating to your Lebara experience, such as joining Lebara, managing your account, making general enquiries, and downloading and using the Lebara app. You can enter your query into the search box at the top of the page, or simply browse the list of topics by category to find what you need.

Topics covered include:

  • Ordering your SIM starter pack
  • Activating your prepaid plan
  • Porting your phone number
  • Recharging your plan
  • MyLebara accounts
  • Account balances
  • International calling
  • International roaming
  • Data banking
  • Data gifting
  • Refunds
  • Device compatibility

It’s pretty comprehensive, but if you can’t find what you’re looking for, please call our friendly customer service team on 1300 126 122.

Pick up a Lebara SIM

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Caltex logo and Woolworths logo
Coles logo
Coles Express logo
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Australia Post logo
United logo
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