An Authorised Representative is a person you nominate to act on your behalf when managing your Lebara account. This can be a family member, friend, carer, or another trusted individual.
An Authorised Representative can perform a range of account-related activities, including:
Discussing your account and services with Lebara
Making enquiries about bills, payments, and account balances
Requesting changes to account details or services (where permitted)
Limited User / Authorised Contact
If you only want someone to assist with general enquiries, you may choose to add them as a Limited User or Authorised Contact instead of an Authorised Representative. A Limited User or Authorised Contact can:
Discuss your account with Lebara
Ask questions about your services, bills, or payments
Receive account-related information
However, they cannot:
Make financial changes to your account or services
Transfer ownership of the account
Add or remove authorised representatives
This option is suitable if you want someone to help manage communications with Lebara while retaining control over account changes and decisions.
To add an Authorised Representative or Limited User, you will need to:
If you would like to appoint an Authorised Representative or Limited User, please contact our Customer Care team. Our opening hours are 8:00am–8:00pm Monday to Friday (Sydney time), and 9:00am–6:00pm on weekends and public holidays.
From your Lebara mobile: 126 122
From any other mobile or fixed line in Australia: 1300 126 122
Complete an identity check to verify your account.
Provide verbal consent, including the full name of the person you wish to appoint and confirmation that they have your permission to act on your behalf.
The Authorised Contact, or Limited User must also be available on the same call to confirm that they accept the appointment and the level of access being granted to your account.
