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Some customers experienced intermittent issues with our network this morning. The issue has been resolved and all services have been restored. We apologise for the inconvenience and thank customers for their patience.

Some customers experienced mobile network issues this morning. Most services are now restored, with the rest coming back online.
If you’re still affected, try restarting your device.

Voice over LTE (VoLTE)

Voice over LTE (VoLTE) is a feature that allows you to call using our 4G network. It allows you to remain connected to the 4G network during calls, which means you can continue using 4G mobile data while making and receiving calls.

To use Voice over LTE you’ll need a Lebara approved device that is Volte enabled, and be on an eligible plan.

Enabling VoLTE

If you have an Apple device iPhone 8 or later, Voice over LTE should be automatically enabled.

To manually update, go to Settings > Mobile > Mobile Data Options > Voice and Data

If you have a Samsung device, Voice over LTE should automatically be enabled. If you’ve previously disabled VoLTE and want to reenable it, or would like to check if it’s enabled on your Android device, please go to your Settings > Mobile Networks

Additional Information

All our prepaid plans are Voice over LTE accessible.

Voice over LTE (VoLTE) is a feature that allows you to call using our 4G network. It allows you to remain connected to the 4G network during calls, which means you can continue using 4G mobile data while making and receiving calls.

Voice over LTE is available wherever there is 4G coverage. Use our coverage checker to see where 4G coverage is available.

No. Voice over LTE is charged in the same way as all other voice calls and doesn’t use your mobile data allowance.

If you’re using an iPhone, ‘4G’ will be displayed in the status bar when using Voice over LTE.

If you’re using an Android device, ‘VoLTE’ will be displayed in the status bar beside the 4G icon.

Yes, but your device will use our 4G network to access Voice over LTE.

If your phone is compatible with VoLTE, then you’ll be able to make an emergency service call using VoLTE.

If you’re on international roaming in the USA, you may be able to use VoLTE through some of their networks.

Using VoLTE when you’re on international roaming may give you a better call quality with a faster call connection. You can also browse the internet or use apps at the same time.

You’ll need a compatible device with VoLTE enabled.