Assisting you if you’re experiencing domestic or family violence

When faced with domestic or family violence, we want to help you. We understand that in such events having access to communications is critical and you can talk to us about how we can further assist you.

Transferring the mobile number into your name

If you’re experiencing, or have just left a domestic or family violence situation and you’d like to keep your mobile number but the account isn’t in your name, there may be instances where we can transfer the mobile number to you.
Please head in store or give us a call on 1300 126 122. Our team may be able to assist by transferring your mobile number into your name.
You’ll need to bring relevant identification, such as a drivers license, passport or Medicare card.

Requesting an unwelcome call or message investigation

If you’re receiving unwelcome calls or messages as a result of domestic violence, please contact our support team on 126 122 from your Lebara mobile or 1300 126 122 from any phone line.