Fair Use Policy

Fair Use Policy

 

  1. The Lebara Mobile Fair Use Policy applies to the Lebara Mobile Prepaid Service and use of any voice or data Services advertised as subject to the Fair Use Policy ‘Fair Use offers’.

  2. This policy applies where:
    1. Free time applies to calls or data services
    2. There is a flat charge for all or part of a call or data services, whether available through standard pricing or a promotional offer

  3. We reserve the right to vary the terms of the Fair Use Policy from time to time.

  4. The Fair Use Policy applies where:
    1. your participation in a Fair Use Promotion is excessive or unreasonable; or
    2. your usage of data Services is unreasonable.

  5. For the purposes of the Fair Use Policy, ‘excessive’ use is defined as:
    1. usage of more than 5000 international minutes free per month per service;
    2. usage of more than 1500 national minutes free per month per service.
      The excessive use provisions of this clause do not apply to customers who make calls that qualify as ordinary standard international or national calls under that offer.

  6. For the purposes of the Fair Use Policy, unreasonable use is defined as:
    1. Where Your use of Lebara voice or data services, or participation in a Fair Use offer is reasonably considered by Lebara Mobile to be fraudulent or to adversely affect the Vodafone Network or other Vodafone customers’ use of or access to a Vodafone Service or the Vodafone Network.
    2. ‘Fraudulent use" includes but is not limited to resupplying a Lebara Mobile service without our consent so that someone else may access or use Lebara Mobile Services or take advantage of a Fair Use Offer.

Our Rights

  1. Where You are in breach of this Fair Use Policy, Lebara Mobile may contact You to discuss changing Your usage so that it conforms to this Fair Use Policy.

  2. If, after you have been contacted, Your excessive or unreasonable use continues, Lebara Mobile may, without further notice to you:
    1. suspend your access to that or any other promotional offer;
    2. suspend or limit the Service (or any feature of it) for any period We think is reasonably necessary; and/or
    3. terminate Your agreement in accordance with the relevant Part of Section 3, General Terms & Conditions of the Standard Form of Agreement.